{"id":7530,"date":"2018-08-03T11:59:38","date_gmt":"2018-08-03T11:59:38","guid":{"rendered":"https:\/\/bettersax.com\/?page_id=7530"},"modified":"2025-09-18T22:10:51","modified_gmt":"2025-09-18T22:10:51","slug":"support","status":"publish","type":"page","link":"https:\/\/bettersax.com\/support\/","title":{"rendered":"Support Home"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7530\" class=\"elementor elementor-7530\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12f9f41 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"12f9f41\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a7f7cad\" data-id=\"a7f7cad\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d8a7eab elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"d8a7eab\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What can we <span>help you with?<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b0ec23f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b0ec23f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-204a1a5\" data-id=\"204a1a5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-169c858 elementor-widget elementor-widget-html\" data-id=\"169c858\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"cbox-XA392hd7fkjgekGX\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba2d228 elementor-widget elementor-widget-heading\" data-id=\"ba2d228\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-506e763 elementor-widget elementor-widget-text-editor\" data-id=\"506e763\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The answers to most questions can be found below<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9610c0d elementor-tabs-alignment-stretch elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"9610c0d\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1571\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1571\" aria-expanded=\"false\">Technical Support<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1572\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1572\" aria-expanded=\"false\">Pre-Sales<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1573\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1573\" aria-expanded=\"false\">Email\/Login Issues<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1574\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1574\" aria-expanded=\"false\">Parts Inquiries<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1571\" aria-expanded=\"false\">Technical Support<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1571\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1571\" tabindex=\"0\" hidden=\"false\"><p>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"21149\" class=\"elementor elementor-21149\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5aa42d65 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5aa42d65\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4246bbb7\" data-id=\"4246bbb7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-465d elementor-widget elementor-widget-toggle\" data-id=\"465d\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1801\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1801\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">The lesson videos aren&#8217;t showing.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1801\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1801\"><p>All of our lesson videos are hosted by Vimeo.com. Their platform is very reliable. If you are unable to view the videos for some reason try\u00a0clearing your browser cache and cookies. If that doesn\u2019t work, try viewing the same pages using another browser and\/or device.<\/p><p>Some countries block access to video hosting services like Vimeo and YouTube. Contact your ISP if you suspect this is a possibility.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1802\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1802\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">The pdf downloads aren&#8217;t displaying correctly on my computer.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1802\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1802\"><p>All of our pdf documents have been tested and can be viewed in most browser windows where they will look and respond great. You can even print them out from there.\u00a0If you are having trouble viewing any of the pdfs, it is probably an issue with the third-party software you are using.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1803\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1803\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">There is no sound on the videos<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1803\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1803\"><p>The video player has a volume control in the lower right hand corner. It looks like the bars for a mobile phone signal.<\/p><p>You may have inadvertently turned the volume all the way down.<\/p><p>Look for it and drag the volume up to the right in the video player.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1804\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1804\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">My Password Doesn&#8217;t Work<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1804\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1804\"><p>You received your password in an email from Jay Metcalf with the subject\u00a0<strong>[Better Sax] Username\/Password<\/strong>.<\/p><p>In 99.9% of cases, login problems are due to the user not entering the credentials correctly.<\/p><p>Please enter this password on the login page using the\u00a0<strong><em>Copy and Paste<\/em><\/strong>\u00a0method.<\/p><p>Watch the video below explaining exactly how to do this:<\/p><p><iframe src=\"https:\/\/www.youtube.com\/embed\/zUmUma7Jhrs\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/p><p>Once logged in, you can change your password by selecting\u00a0<span class=\"\"><strong>Password Reset<\/strong>\u00a0<\/span>from the menu on the left of the page.<\/p><p>To recap, the steps for copying and pasting text are:<\/p><ol><li>Select the text by clicking and dragging across until all the text is highlighted.<\/li><li>Then go to the menu at the top of the screen and under edit, choose copy. You can also copy text by holding\u00a0<span class=\"\">Ctrl<\/span>\u00a0and then pressing C (Cmd + C on Mac). A third option is to\u00a0<span class=\"\">right-click<\/span>\u00a0on the selected text and then choose\u00a0<span class=\"\">copy<\/span>\u00a0from the pop-up menu.<\/li><li>Now go to the login page and\u00a0<span class=\"\">Paste<\/span>\u00a0the password text into the password field. Click inside the password field and then go to the edit menu at the top of the screen and under\u00a0<span class=\"\">edit<\/span>, choose\u00a0<span class=\"\">paste<\/span>. You can also paste text by holding the\u00a0<span class=\"\">Ctrl<\/span>\u00a0key and pressing\u00a0<span class=\"\">V<\/span>\u00a0(<span class=\"\">Cmd<\/span>\u00a0+\u00a0<span class=\"\">V<\/span>\u00a0on Mac). A third option is to\u00a0<span class=\"\">right-click<\/span>\u00a0inside the password box and select\u00a0<span class=\"\">paste<\/span>\u00a0from the pop-up menu.<\/li><\/ol><p>It is good practice, as I\u2019m sure you are aware to use different passwords for every site you login to on the internet. Most browsers will automatically save your passwords for you, so you do not need to remember them.<\/p><p>If you ever forget your password for\u00a0<strong><span class=\"\"><em>Better<\/em>Sax<\/span><\/strong>, just click\u00a0<span class=\"\">forgot your password?<\/span>\u00a0on the login page and a new password will be sent to your email address.<\/p><p>If somehow you still cannot login after following the instructions in the video, contact support by clicking at the bottom of this page.<\/p><p>I have gone to great lengths to make the login process as simple as possible for you. Due to the nature of the internet, this system is as user friendly as it gets.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1805\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1805\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I get sent back to the Login page when I click on a course I purchased in the Members Area<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1805\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1805\"><p>This is probably a browser caching issue. Try the following steps to fix it.<\/p><p>1. Log out of the members area (on all devices where you are logged in) by clicking\u00a0<strong>Log Out<\/strong>\u00a0in the left-hand side bar<br \/>2. Clear your browser cache. Refer to\u00a0<a href=\"http:\/\/www.refreshyourcache.com\/en\/home\/\" target=\"_blank\" rel=\"noopener\" data-cke-saved-href=\"http:\/\/www.refreshyourcache.com\/en\/home\/\">this page<\/a>\u00a0if you are not sure how to do this.<br \/>3. Log back in.<\/p><p>Normally, this will solve the issue. In case it doesn\u2019t try the following:<\/p><p>4. Restart your browser.<br \/>5. Update your browser (if necessary).<br \/>6. Try a different browser. I reccommend\u00a0<a href=\"https:\/\/google.com\/chrome\/\" data-cke-saved-href=\"https:\/\/google.com\/chrome\/\">Chrome<\/a>\u00a0or\u00a0<a href=\"https:\/\/www.mozilla.org\/en-US\/firefox\/new\/\" data-cke-saved-href=\"https:\/\/www.mozilla.org\/en-US\/firefox\/new\/\">Firefox<\/a>\u00a0(both free).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1806\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1806\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I cancel my Studio membership?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1806\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1806\"><p>Members of the BetterSax Studio with an active subscription can update their billing info and manage their subscription at\u00a0<a href=\"https:\/\/bettersax.com\/account\">https:\/\/bettersax.com\/account<\/a>.<\/p><p>\u00a0<\/p><p><em>*This is not the same login you use for the members site you are on right now. If it is the first time you are logging in to manage your account, you will need to setup your password. On that page click click the Lost your password link and enter the email address you use for BetterSax orders. You will receive a link in an email to setup a password that you can use to login and manage your account.<\/em><\/p><p>\u00a0<\/p><p>** If you first signed up for the BetterSax Studio prior to November 2024, please go\u00a0<a href=\"https:\/\/checkout.bettersax.com\/updateinfo\/\">here<\/a>\u00a0to manage your subscription.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1572\" aria-expanded=\"false\">Pre-Sales<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1572\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1572\" tabindex=\"0\" hidden=\"hidden\"><p>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"21145\" class=\"elementor elementor-21145\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-25affada elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"25affada\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-274faa22\" data-id=\"274faa22\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d9d34a7 elementor-widget elementor-widget-toggle\" data-id=\"2d9d34a7\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7651\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7651\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I download the videos?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7651\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7651\"><p>No, all online videos are only available for streaming. This allows you to have access to the videos in HD quality without having to download them to your computer. Once you are enrolled in a course you will have unlimited access to the video lessons 24 hours a day.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7652\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7652\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Do you ship DVDs or books to my address?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7652\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7652\"><p>We no longer offer BetterSax Courses in DVD format. Printed books are available on select courses and can be shipped to your address (almost) anywhere in the world. Once your payment is completed, you will have instant access to your purchases online so you can start learning immediately!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7653\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7653\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I don&#8217;t read sheet music at all. Can I take this course?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7653\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7653\"><p>Yes! The\u00a0<strong>Pentatonic Foundation, Blues Language<\/strong>\u00a0and\u00a0<strong>Blues Foundation<\/strong>\u00a0Courses are designed to be done almost entirely by ear. You don\u2019t need to know how to read music at all. You will probably learn a bit of music reading as you go through the courses, but it is not necessary.<\/p><p>The\u00a0<strong>Pentatonic Patterns<\/strong>\u00a0<strong>for\u00a0<em>Improvisation<\/em><\/strong>\u00a0and\u00a0<strong>Core Essentials<\/strong>\u00a0Courses can also be done by ear, but they are designed for those who have basic notation reading skills.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7654\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-7654\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I&#8217;ve never played without sheet music. I&#8217;m worried that I can&#8217;t play by ear. Can I do this?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7654\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-7654\"><p>Yes! And you definitely should try it. Reading sheet music can really hold us back in our ability to play what we hear in our head and be expressive with music. Student after student tell me that they were totally amazed at what they were able to accomplish by following this method. Check out my\u00a0<a href=\"https:\/\/bettersax.com\/given-try-may-surprise\/\">article on playing by ear<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7655\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-7655\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I\u2019ve been playing for a while, is this course right for me?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7655\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-7655\"><p>There is a suggested\u00a0<a href=\"https:\/\/bettersax.com\/products\/#timeline\">order of study graphic here<\/a>. Have a look to see where you should start.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7656\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-7656\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I\u2019m a beginner. Can I take this course?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7656\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-7656\"><p>I\u2019ve created a free\u00a0<strong><a href=\"https:\/\/bettersax.com\/bettersax-beginner-course\/\">Beginner\/Refresher course<\/a><\/strong>\u00a0for anyone new to the saxophone or coming back after a break.<\/p><p>Even if you\u2019ve been playing for a while, you will likely learn how to avoid some common bad habits with this short course (less than an hour).<\/p><p>Beginners who already know how to get a decent sound and play most of the notes on their saxophone can take the\u00a0<a href=\"https:\/\/bettersax.com\/pentatonic-foundation\"><strong>Pentatonic Foundation<\/strong><\/a>\u00a0Course course.\u00a0<\/p><p>I recommend starting with my free\u00a0<a href=\"https:\/\/bettersax.com\/play-sax-by-ear-online-course\/\"><strong>Play Sax by Ear\u00a0<em>Crash Course<\/em><\/strong>\u00a0<\/a>to get an idea if this method is right for you.<\/p><p>There is a suggested\u00a0<a href=\"https:\/\/bettersax.com\/products\/#timeline\">order of study graphic here<\/a>. Have a look to see where you should start.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7657\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-7657\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What order should I take the courses in?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7657\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-7657\"><p>There is a suggested\u00a0<a href=\"https:\/\/bettersax.com\/products\/#timeline\" target=\"_blank\" rel=\"noopener\">order of study graphic here<\/a>. Have a look to see where you should start.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7658\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-7658\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How long will it take me to complete the courses?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7658\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-7658\"><p>What I teach in these courses will be useful to you for as long as you play music. How long it takes for you to go through all of it depends on your level, and how much work you put into the material.<\/p><p>Everything you learn here can be improved upon in an unlimited number of ways, so in reality we never really finish. I recommend going through the courses more than once. Each time you will understand the material more thoroughly and reach another level towards mastery.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7659\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-7659\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is this course for any type of saxophone?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7659\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-7659\"><p>Yes. All the courses can be used with any saxophone.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-76510\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-76510\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I play a different instrument than saxophone. Can I still learn from these lessons?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-76510\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-76510\"><p>Absolutely! These lessons can be used by clarinetists, flutists, brass players, and more. Much of the instruction is geared towards wind instruments, but all of it is practical no matter what you play.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1573\" aria-expanded=\"false\">Email\/Login Issues<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1573\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1573\" tabindex=\"0\" hidden=\"hidden\"><p>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"21147\" class=\"elementor elementor-21147\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-496e7cd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"496e7cd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-28648743\" data-id=\"28648743\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17000641 elementor-widget elementor-widget-toggle\" data-id=\"17000641\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3851\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3851\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I&#8217;ve made a purchase, but haven&#8217;t received an email with my login credentials<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3851\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3851\"><p><strong>1. PLEASE check your junk\/spam folder as it is very common to have email delivery problems because of automated filters.<\/strong><\/p><p>Do a search for messages ending with\u00a0<strong>@bettersax.com<\/strong><\/p><p>Mark any messages you find in junk or spam folders as not junk and move them to your inbox.<\/p><p>Then add jay@bettersax.com to your list of contacts and whitelist this email address. Follow the instructions\u00a0<a href=\"https:\/\/bettersax.com\/email-whitelist-instructions\/\">found on this page<\/a>.<\/p><p>2. If you&#8217;ve searched your junk folders and didn&#8217;t find an email from us, fill out the form above. You may have been unsubscribed and therefore we cannot send you any automated emails.<\/p><p>If you still don\u2019t receive anything to your email use the contact form at the bottom of this page to get in touch.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3852\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3852\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">My Password Doesn&#8217;t Work<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3852\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3852\"><p>Login credentials only work for members who have purchased a course. If you have not made a purchase you cannot login to the members area.<\/p><p>Upon completion of your purchase, you should have received your password in an email from Jay Metcalf with the subject\u00a0<strong>[Better Sax] Username\/Password<\/strong>.<\/p><p>In 99.9% of cases, login problems are due to the user not entering the credentials correctly.<\/p><p>Please enter this password on the login page using the\u00a0<strong><em>Copy and Paste<\/em><\/strong>\u00a0method.<\/p><p>Watch the video below explaining exactly how to do this:<\/p><p><iframe src=\"https:\/\/www.youtube.com\/embed\/zUmUma7Jhrs\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/p><p>Once logged in, you can change your password by selecting\u00a0<span class=\"\"><strong>Account Settings<\/strong>\u00a0<\/span>from the menu on the bottom left of the page.<\/p><p>To recap, the steps for copying and pasting text are:<\/p><ol><li>Select the text by clicking and dragging across until all the text is highlighted.<\/li><li>Then go to the menu at the top of the screen and under edit, choose copy. You can also copy text by holding\u00a0<span class=\"\">Ctrl<\/span>\u00a0and then pressing C (Cmd + C on Mac). A third option is to\u00a0<span class=\"\">right-click<\/span>\u00a0on the selected text and then choose\u00a0<span class=\"\">copy<\/span>\u00a0from the pop-up menu.<\/li><li>Now go to the login page and\u00a0<span class=\"\">Paste<\/span>\u00a0the password text into the password field. Click inside the password field and then go to the edit menu at the top of the screen and under\u00a0<span class=\"\">edit<\/span>, choose\u00a0<span class=\"\">paste<\/span>. You can also paste text by holding the\u00a0<span class=\"\">Ctrl<\/span>\u00a0key and pressing\u00a0<span class=\"\">V<\/span>\u00a0(<span class=\"\">Cmd<\/span>\u00a0+\u00a0<span class=\"\">V<\/span>\u00a0on Mac). A third option is to\u00a0<span class=\"\">right-click<\/span>\u00a0inside the password box and select\u00a0<span class=\"\">paste<\/span>\u00a0from the pop-up menu.<\/li><\/ol><p>It is good practice, as I\u2019m sure you are aware to use different passwords for every site you login to on the internet. Most browsers will automatically save your passwords for you, so you do not need to remember them.<\/p><p>If you ever forget your password for\u00a0<strong><span class=\"\"><em>Better<\/em>Sax<\/span><\/strong>, just click &#8220;F<span class=\"\">orgot your password?&#8221;<\/span>\u00a0on the login page and a new password will be sent to your email address.<\/p><p>If somehow you still cannot login after following the instructions in the video, contact support by clicking at the bottom of this page.<\/p><p>I have gone to great lengths to make the login process as simple as possible for you. Due to the nature of the internet, this system is as user friendly as it gets.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3853\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3853\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I forgot my password.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3853\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3853\"><p>Use the\u00a0<strong>Forgot My Password<\/strong>\u00a0link which can be found on any login form to reset your password.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3854\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-3854\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I get sent back to the Login page when I click on a course I purchased in the Members Area<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3854\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-3854\"><p>This is probably a browser caching issue. Try the following steps to fix it.<\/p><p>1. Log out of the members area (on all devices where you are logged in) by clicking\u00a0<strong>Log Out<\/strong>\u00a0in the left-hand side bar<br \/>2. Clear your browser cache. Refer to\u00a0<a href=\"http:\/\/www.refreshyourcache.com\/en\/home\/\" target=\"_blank\" rel=\"noopener\" data-cke-saved-href=\"http:\/\/www.refreshyourcache.com\/en\/home\/\">this page<\/a>\u00a0if you are not sure how to do this.<br \/>3. Log back in.<\/p><p>Normally, this will solve the issue. In case it doesn\u2019t try the following:<\/p><p>4. Restart your browser.<br \/>5. Update your browser (if necessary).<br \/>6. Try a different browser. I recommend <a href=\"https:\/\/google.com\/chrome\/\" data-cke-saved-href=\"https:\/\/google.com\/chrome\/\">Chrome<\/a>\u00a0or\u00a0<a href=\"https:\/\/www.mozilla.org\/en-US\/firefox\/new\/\" data-cke-saved-href=\"https:\/\/www.mozilla.org\/en-US\/firefox\/new\/\">Firefox<\/a>\u00a0(both free).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3855\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-3855\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">When I create my own password it won&#8217;t accept what I entered<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3855\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-3855\"><p>Your new password needs to be between 8 and 12 characters long and can contain any of the following:<\/p><p>abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ0123456789!@#$%^*()<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3856\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-3856\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I don&#8217;t see the course(s) I purchased in the Members Area<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3856\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-3856\"><p>This is probably a browser caching issue. Try the following steps to fix it.<\/p><p>1. Log out of the members area (on all devices where you are logged in) by clicking\u00a0<strong>Log Out<\/strong>\u00a0in the left-hand side bar<br \/>2. Clear your browser cache. Refer to\u00a0<a href=\"http:\/\/www.refreshyourcache.com\/en\/home\/\" target=\"_blank\" rel=\"noopener\" data-cke-saved-href=\"http:\/\/www.refreshyourcache.com\/en\/home\/\">this page<\/a>\u00a0if you are not sure how to do this.<br \/>3. Log back in.<\/p><p>Normally, this will solve the issue. In case it doesn\u2019t try the following:<\/p><p>4. Restart your browser.<br \/>5. Update your browser (if necessary).<br \/>6. Try a different browser. I reccommend\u00a0<a href=\"https:\/\/google.com\/chrome\/\" data-cke-saved-href=\"https:\/\/google.com\/chrome\/\">Chrome<\/a>\u00a0or\u00a0<a href=\"https:\/\/www.mozilla.org\/en-US\/firefox\/new\/\" data-cke-saved-href=\"https:\/\/www.mozilla.org\/en-US\/firefox\/new\/\">Firefox<\/a>\u00a0(both free).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3857\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-3857\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I&#8217;m not receiving ANY emails from Better Sax<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3857\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-3857\"><p><strong>1. Fill out the &#8220;Update Your Email Preferences&#8221; form at the top of this page. You may have been unsubscribed and therefore we cannot send you any automated emails.<\/strong><\/p><p><strong>2. PLEASE check your junk\/spam folder as it is very common to have email delivery problems because of automated filters.<\/strong><\/p><p>Do a search for messages ending with\u00a0<strong>@bettersax.com<\/strong><\/p><p>Mark any messages you find in junk or spam folders as not junk and move them to your inbox.<\/p><p>Then add jay@bettersax.com to your list of contacts and whitelist this email address. Follow the instructions\u00a0<a href=\"https:\/\/bettersax.com\/email-whitelist-instructions\/\">found on this page<\/a>.<\/p><p><strong>You may have also mistyped your email address when you signed up.<\/strong><\/p><p>If you still don\u2019t find the missing emails\u00a0use the contact form at the bottom of this page to get in touch.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3858\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-3858\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I didn&#8217;t receive an email after signing up for the newsletter\/Shed.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3858\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-3858\"><p><strong>1. Fill out the &#8220;Update Your Email Preferences&#8221; form at the top of this page. You may have been unsubscribed and therefore we cannot send you any automated emails. Try the signup again once you have submitted the form.<\/strong><\/p><p><strong>2. PLEASE check your junk\/spam folder as it is very common to have email delivery problems because of automated filters.<\/strong><\/p><p>Do a search for messages ending with\u00a0<strong>@bettersax.com<\/strong><\/p><p>Mark any messages you find in junk or spam folders as not junk and move them to your inbox.<\/p><p>Then add jay@bettersax.com to your list of contacts and whitelist this email address. Follow the instructions\u00a0<a href=\"https:\/\/bettersax.com\/email-whitelist-instructions\/\">found on this page<\/a>.<\/p><p>If you still don\u2019t receive anything to your email use the contact form at the bottom of this page to get in touch.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1574\" aria-expanded=\"false\">Parts Inquiries<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1574\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1574\" tabindex=\"0\" hidden=\"hidden\"><p>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"45414\" class=\"elementor elementor-45414\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-34ff5d9c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"34ff5d9c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-16531c0c\" data-id=\"16531c0c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5cdfda54 elementor-widget elementor-widget-toggle\" data-id=\"5cdfda54\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1551\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1551\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I&#8217;m a repair technician. How do I place an order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1551\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1551\"><p class=\"p1\">You can use the Contact Us button below to get in touch with us regarding which parts you need. <strong>Orders can only be placed by Repair Shops and not to individual customers.<\/strong><\/p><p>Within your inquiry, be sure to include the name of the repair shop that you work for, the parts SKU number and quantity you need for each. Please reference the diagram and PDF link below for the correct SKU number based on specific models.\u00a0<\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-45415 size-large\" src=\"https:\/\/bettersax.com\/wp-content\/uploads\/2025\/09\/Parts-Diagram-819x1024.jpg\" alt=\"Saxophone Parts Diagram\" width=\"819\" height=\"1024\" srcset=\"https:\/\/bettersax.com\/wp-content\/uploads\/2025\/09\/Parts-Diagram-819x1024.jpg 819w, https:\/\/bettersax.com\/wp-content\/uploads\/2025\/09\/Parts-Diagram-240x300.jpg 240w, https:\/\/bettersax.com\/wp-content\/uploads\/2025\/09\/Parts-Diagram-120x150.jpg 120w, https:\/\/bettersax.com\/wp-content\/uploads\/2025\/09\/Parts-Diagram-768x960.jpg 768w, https:\/\/bettersax.com\/wp-content\/uploads\/2025\/09\/Parts-Diagram-600x750.jpg 600w, https:\/\/bettersax.com\/wp-content\/uploads\/2025\/09\/Parts-Diagram.jpg 1080w\" sizes=\"(max-width: 819px) 100vw, 819px\" \/><\/p><h3>\u00a0<\/h3><h3><strong><a href=\"https:\/\/bettersax.com\/wp-content\/uploads\/2025\/09\/Parts-SKU-Numbers-PDF.pdf\">Parts SKU Numbers PDF<\/a><\/strong><\/h3><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1552\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1552\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I own a BetterSax saxophone and need a repair part. Can I order it myself?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1552\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1552\"><p class=\"p1\">Parts are only sold to repair shops, not to individual customers. If you need a repair part, contact your nearest repair shop and let them know what type of saxophone you have what type of issue you are having. They will be able to order repair parts for you if needed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2bb87dcf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2bb87dcf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-24b7e803\" data-id=\"24b7e803\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-42a3222f elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"42a3222f\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Can't find the answer to your question?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9a97183 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9a97183\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5cbd0246\" data-id=\"5cbd0246\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e43a7 elementor-align-center elementor-mobile-align-center elementor-invisible elementor-widget elementor-widget-button\" data-id=\"8e43a7\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/bettersax.com\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>What can we help you with? Frequently Asked Questions The answers to most questions can be found below Technical Support Pre-Sales Email\/Login Issues Parts Inquiries Technical Support The lesson videos aren&#8217;t showing. All of our lesson videos are hosted by Vimeo.com. Their platform is very reliable. If you are unable to view the videos for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-7530","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bettersax.com\/wp-json\/wp\/v2\/pages\/7530","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bettersax.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bettersax.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bettersax.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bettersax.com\/wp-json\/wp\/v2\/comments?post=7530"}],"version-history":[{"count":5,"href":"https:\/\/bettersax.com\/wp-json\/wp\/v2\/pages\/7530\/revisions"}],"predecessor-version":[{"id":45423,"href":"https:\/\/bettersax.com\/wp-json\/wp\/v2\/pages\/7530\/revisions\/45423"}],"wp:attachment":[{"href":"https:\/\/bettersax.com\/wp-json\/wp\/v2\/media?parent=7530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}